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Get help with an item that hasn't arrived

If your item hasn't arrived, you're protected by our Money Back Guarantee and can ask the seller for a refund. Some sellers may also send you out a replacement item, if they have one.

Check your item's delivery information

If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.