[COSTLESS.AE]’s Shipping Policy

COVID-19 is creating unprecedented challenges for COSTLESS.AE sellers across the country. We’re monitoring the situation closely and our community—our buyers, sellers, and employees—remains our top priority. Due to COVID-19 travel restriction and due to a high volume of orders, you may experience a delay. To see the updates and to track your order login to your account.

Domestic Shipping Policy
Shipment Processing Time
- Orders paid via credit card are processed upon receiving payment confirmation from the bank and usually shipped within [3 Days unless explicitly stated].
- All COD orders are processed upon our customer services confirmation call and usually shipped within [3 Days unless explicitly stated].

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated shipping cost for the U.A.E.

Shipment to P.O. boxes or incomplete addresses
If the shipping address is only P.O.Box, incomplete, or address is not valid, shipment delays may occur.

Shipment confirmation and order tracking
Once a shipment is shipped you will receive shipping confirmation along with the shipment tracking number.

Multiple Orders/Shipment
The multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement

Damages
If you received your order damaged, read our terms and condition of refund under Money Back Guarantee. Please save all packaging material and damaged goods before filing a claim. For more information and assistance you can also contact support@costless.ae

Returns & Exchange Policy
- We accept returns and exchange within 7 days of receipt, only if their delivery packaging has not been opened/not been tampered. Please notify us and return the box in its original packaging. In such instances, we will refund the payment, refunds will be made back to the payment solution used initially by the customer. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable

- We can arrange a return/exchange if the item you ordered is damaged, counterfeit, faulty, or doesn't match the listing. You'll get your money back. For more details of how the COSTLESS.AE Money Back Guarantee works, please refer to the Money Back Guarantee Policy.

Cancellation
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30days for the refund transfer to be completed.

Payment Refund
- Refunds will be done only through the Original Mode of Payment
- Please allow for up to 30days for the refund transfer to be completed